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Loquena is built by one developer, so support comes straight from the person who makes the app. Here is how to get in touch, and answers to the questions we are asked most.
The fastest way to reach us is by email at mail@charliemacnamara.uk. Loquena is made by a solo developer in the UK, and we aim to reply within two working days. It is a small operation, so a reply can occasionally take a little longer than that.
To help us get to an answer quickly, include your device model, your iOS or iPadOS version, and the app version where relevant.
Pro is a one-time, non-consumable purchase, so there is no subscription to manage. If Pro is not showing on a device where you have already bought it, open the app, go to Account Options, and tap Restore Purchases. Make sure the device is signed in to the same Apple ID you used for the original purchase.
App Store purchases are processed by Apple, not by the developer, and refunds are granted at Apple's discretion under their policy. To ask for one, use Apple's Report a Problem page: request a refund from Apple (opens in a new tab). We are not able to issue refunds directly.
You can ask us to delete your account and all associated data by emailing mail@charliemacnamara.uk from the address linked to your account. This is your right under the UK GDPR, and we will action the request. The app also includes an in-app option to delete your account and data.
Deleting your account is permanent and cannot be undone.
Loquena is free to download, and core communication is free. You do not need an account or a payment to get started, and there is no subscription. Free features include picture communication boards with text-to-speech, syllable practice with recording and playback, emotion cards using the front camera, guided breathing (Box and Extended Exhale), and tic-tac-toe.
Pro is a one-time unlock of £19.99 / $19.99. It adds:
Yes. Loquena works without an internet connection, and you do not need an account to try it.
No. Emotion cards use the front camera, and those images are processed on-device and never uploaded.
Found something broken? Email mail@charliemacnamara.uk with a short description of what happened and, if you can, the steps that led to it. Your device model, iOS or iPadOS version, and app version all help us track the problem down faster.
Our Privacy Policy explains what data Loquena collects and how it is handled, and our Terms & Conditions set out the rules for using the app.